Alberto Díaz is a Senior Service Manager based in Zaragoza with over 15 years in IT consulting and eight years in focused delivery and service leadership roles at NTT DATA. He has progressed from programmer to managing large BPM automation programs for banking clients, coordinating a 50-person distributed team across Barcelona, Zaragoza and Alicante. Skilled in IBM BPM (v7.5/8.5) and Agile delivery, he blends technical foundations in statistics with hands-on delivery management to turn complex process automation requirements into reliable production services. Known for steady upward progression within a single enterprise, he brings deep institutional knowledge, strong cross-site coordination, and a pragmatic focus on measurable operational outcomes.
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