Summary
Alberto Frosi is a seasoned IT service management leader based in Veneto, Italy, with more than 25 years in IT and 14 years in senior roles focused on service management and governance. Currently Service Management Manager at Axians Italia, he progressed through regional IT service management roles and long-standing DBA and IT specialist positions that grounded his expertise in databases, lab systems and operational continuity. He combines pragmatic hands-on technical skills from decades as a DBA with strategic oversight of ITIL-aligned processes, vendor coordination and service delivery at scale. Alberto’s career shows deep continuity within manufacturing and enterprise environments, where he translated legacy systems knowledge into modern service management practices. Known for steady progression rather than flashy pivots, he brings institutional memory and a practical, risk-aware approach to change management and operational resilience. Fluent in Italian business contexts, he excels at bridging technical teams and business stakeholders to keep services reliable and auditable.
14 years of coding experience
2 years of employment as a software developer
Diploma di Ord. Tecnico Commerciale - Programmatori, Diploma di Ord. Tecnico Commerciale - Programmatori at Istituto Tecnico Commerciale Statale A. Fusinieri
Italian, English