Alberto Redondo
Operations Manager
Madrid, Community of Madrid, Spain
Summary
👤
Senior🎓
Top SchoolAlberto Redondo is an Operations Manager with over eight years in IT services, based in Madrid, who blends hands-on technical support experience with progressive leadership in large-scale service delivery. At HCLTech he has advanced from IT Analyst and Level 2 specialist to managing day-to-day operations, SLAs, and engineer productivity across multi-disciplinary teams. He excels at process standardization—incident management, onboarding/offboarding, and ticket escalation—while using service performance analysis to drive continuous improvement. Known for building and mentoring high-performing teams, he also regularly runs trainings and aligns local operations with broader organizational needs. A telecommunications engineering background underpins his technical judgment, allowing him to bridge frontline IT troubleshooting and strategic operational oversight.
8 years of coding experience
University of SevilleIngeniería de Telecomunicación, Telecommunications Engineering, Movilidad académica, Ingeniería de Telecomunicación, Telecommunications Engineering, Movilidad académica at Universidad de Zaragoza
Spanish, English
Github Skills (18)
tabbed10
xorg10
git-mirror8
diagramming8
spotipy7
aws7
scripting-language7
developer-tools6
golang6
go6
python-scripts6
spotify-api6
terraform6
terraform-provider6
java4
Programming languages (8)
Github contributions (5)
albertored11/dotfiles
Apr 2021 - Nov 2023
Contributions:204 pushes, 17 branches in 2 years 7 months
albertored11/bsptab
Aug 2021 - Jun 2022
Suckless' tabbed integration into bspwm
Contributions:2 releases, 49 commits, 23 pushes in 9 months
bspwmtabsxorgtabbed
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