Alejandra Bañay
Senior Customer Success & AI Manager at Bitwarden
Barcelona, Catalonia, Spain
Summary
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Rockstar🎓
Top SchoolAlejandra Bañay is a Senior Customer Success & AI Manager based in Barcelona with 11 years of experience bridging technical delivery and customer outcomes. Trained as a biologist and converted into software, she leverages scientific rigor and data-driven decision making to build scalable CS workflows and analytics. At Bitwarden she has driven AI adoption across support processes, led cross-functional rollouts of custom AI search, and re-prioritized engineering backlogs to accelerate impact. She combines hands-on technical contributions (database and visualization tooling, Freshdesk automations) with people leadership, training, and performance management. Passionate about approaching data through an intersectional feminist lens, she brings atypical domain insight to product and policy discussions. Colleagues value her pragmatic ownership—from designing ETL and reporting in enterprise settings to shipping CS runbooks and tooling that measurably improve response and retrieval.
11 years of coding experience
9 years of employment as a software developer
Bachelor of Science - BS, Biology/Biological Sciences, General, Bachelor of Science - BS, Biology/Biological Sciences, General at Universidad Nacional de Córdoba
English, German, Spanish
Stackoverflow
1reputation
169reached
0answers
1question
Github Skills (63)
kotlin10
angular10
javascript10
database-api10
docker10
electron10
jetpack10
browser-extension10
safari10
typescript10
dotnet10
browser10
signalr10
backend-api10
compose10
Programming languages (7)
Github contributions (5)
Greenderella/ELEN2015
Jan 2015 - Oct 2017
Contributions:1 PR, 87 pushes, 2 branches in 2 years 9 months
elen
Greenderella/help
Apr 2020 - Feb 2021
The help website/knowledgebase (help.bitwarden.com).
Contributions:35 pushes, 5 branches in 10 months
bitwardenknowledgebase
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