Summary
Alejandro Besada is an ITSM process consultant with 10 years of cross-industry experience translating business needs into auditable cloud and service management solutions. Currently at DXC Technology, he designs cloud service catalogs, CMDB policies and FinOps-aware service mappings while producing stakeholder-ready documentation and integration plans. His background in IT support at Roche sharpened his skills in Salesforce administration, BI-impact reporting, UAT coordination and data quality assurance, making him an effective bridge between development teams and business users. Earlier roles in healthcare administration, banking and operations honed his process discipline, customer-facing communication and governance awareness. Trained in Agile project management and Azure AI fundamentals, he combines pragmatic operational know-how with a curiosity for technical design and continuous improvement. An unexpected plus: a philosophy education that informs his analytical approach to complex, cross-functional problems.
10 years of coding experience
Filosofía, Filosofía at Universidad Nacional de Educación a Distancia (UNED)
PROGRAMA AVANZADO AGILE EN PROJECT MANAGEMENT, PROGRAMA AVANZADO AGILE EN PROJECT MANAGEMENT at Tajamar