Alejandro Jimenez
Team Manager at Amazon Web Services (AWS)
San José, San Jose Province, Costa Rica
Summary
🤩
Rockstar🎓
Top SchoolAlejandro Jimenez is a customer support and operations professional with 8+ years of experience building and leading high-volume technical support teams in cloud and enterprise environments, currently managing a team at Amazon Web Services and working with Merck Group. With a background in computer science and hands-on technical support from Concentrix to AWS, he blends technical fluency with people leadership to improve service reliability and customer outcomes. He has progressed from frontline support to team management within AWS, demonstrating strong operational rigor and coaching skills. Based in San José, Costa Rica, he brings bilingual support experience and a pragmatic approach to scaling processes across international, fast-paced organizations.
8 years of coding experience
4 years of employment as a software developer
Computer Science, Computer Science at Universidad Internacional de las AméricasTécnico medio Mantenimiento de Equipo de Cómputo., Mantenimiento de Equipos de Cómputo, Técnico medio Mantenimiento de Equipo de Cómputo., Mantenimiento de Equipos de Cómputo at Colegio Técnico Profesional de San Sebastián
Spanish, English
Github Skills (7)
rest-api10
swagger10
api10
openapi10
openapi-generator9
api-documentation9
documentation7
Programming languages (3)
Github contributions (5)
avvarga/real_deal
Apr 2018 - May 2020
Contributions:3 PRs, 1 push, 3 branches in 2 years 1 month
avvarga/java_final_project
May 2018 - Jul 2018
Contributions:18 pushes in 2 months
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