Alejandro Lesmes
Service Delivery Manager at Ellucian
Colombia
Summary
👤
Senior🎓
Top SchoolAlejandro Lesmes is a bilingual Service Delivery Manager and electronic engineer with nine years of experience managing hosted environments, technical support, and client-facing operations across EdTech and infrastructure services. He has led incident resolution, audits, and escalation processes at Anthology/Blackboard and now Ellucian, combining hands-on troubleshooting (Linux/Windows, SQL, REST APIs) with operational documentation and client reporting. Known for taking ownership of complex technical and project challenges, he excels at translating technical issues into clear plans and service handoffs for stakeholders. His background in electrical engineering and specialization in engineering management give him a systems-oriented perspective that informs both technical decisions and process improvements. Colleagues value his punctuality, integrity, and proactive investigative approach to reducing recurring incidents and improving client experience.
10 years of coding experience
4 years of employment as a software developer
Engineer's degree, Electrical and Electronics Engineering, Engineer's degree, Electrical and Electronics Engineering at Universidad El BosqueIELTS Preparation, IELTS Preparation at Kaplan AustraliaEspecializacion en sistemas gerenciales de ingenieria, Business Administration and Management, General, Especializacion en sistemas gerenciales de ingenieria, Business Administration and Management, General at Pontificia Universidad JaverianaGithub contributions (5)
lauracriss52/borrarproduccion
Aug 2016 - Sep 2016
Contributions:39 pushes in 1 month
cecilioalvarez/avalon2022basico
Apr 2022 - May 2022
Contributions:56 commits in 1 month
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