Alex聽Butler
Senior Customer Success Manager at 24/7 Software
Brisbane City, Queensland, Australia
Summary
馃懁
Senior馃帗
Top SchoolAlex Butler is a Senior Customer Success Manager based in Brisbane with nine years of focused experience driving adoption and growth across Incident Management and Facilities Maintenance software in APAC. He blends deep analytical skills and process-improvement instincts with hands-on experience running implementations, support, and professional services to deliver projects on time and within budget. Alex has a strong track record building customer success functions, launching paid subscription services, and scaling offshore teams while owning P&L and operational strategy. He excels at stakeholder engagement across C-suite to frontline users and often converts technical complexity into measurable business outcomes. Notably, his background includes designing systematic KPI and financial reporting tools and migrating customers to SaaS/cloud models鈥攕kills that make him as comfortable with data and governance as with client relationships. Colleagues describe him as a pragmatic leader who pairs rigorous operational discipline with a knack for spotting expansion opportunities.
9 years of coding experience
20 years of employment as a software developer
BSc (Hons), Strategic Systems Management, BSc (Hons), Strategic Systems Management at Bournemouth University
Github Skills (18)
discord10
discordgo10
discord-bot8
golang8
go7
external7
azerothcore6
trinitycore5
custom-component3
booking-api3
home-assistant3
plugin2
sourcemod2
music2
gatling2
Programming languages (7)
Github contributions (5)
alex-j-butler/tf2-booking
Oct 2016 - Feb 2019
Contributions:300 releases, 311 commits, 26 PRs in 2 years 4 months
discordbotdiscord-botbooking-bottf2
alex-j-butler/citadel
Jan 2018 - Mar 2018
Contributions:7 PRs, 144 pushes, 5 branches in 2 months
leagueesports
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