Alex Chau
Technical Enablement Engineer at Liferay
Los Angeles, California, United States
Summary
👤
Senior🎓
Top SchoolAlex Chau is a seasoned Support Engineer with 10 years of experience specializing in enterprise-scale cloud and database platforms, currently supporting real-time analytics at SingleStore from Los Angeles. He has a strong track record at Liferay driving technical enablement, escalation management, and cross-regional support standards that reduced incident rates and improved onboarding and documentation. Alex pairs hands-on troubleshooting across diverse stacks (VMs, web servers, LDAP, multiple RDBMS) with designing scalable training, runbooks, and migration test plans to make complex systems accessible to non-technical stakeholders. He excels at bridging product, engineering, and customer teams to expedite bug diagnosis, feature requests, and incident resolution. Notably, he built cloud-native enablement programs teaching Kubernetes, Helm, Terraform, and GitOps workflows—bringing developer tooling and SRE practices into support operations. Practical, customer-focused, and process-minded, he thrives on turning repeated pain points into durable, low-effort solutions.
10 years of coding experience
11 years of employment as a software developer
University of California San DiegoWalnut High School
English, Chinese
Github Skills (12)
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google-chrome5
mozilla-firefox4
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Programming languages (4)
Github contributions (5)
exela/jdk-switch
Mar 2018 - Jul 2020
Contributions:9 commits, 12 pushes, 1 branch in 2 years 5 months
exela/docs
Oct 2020 - Aug 2022
Contributions:12 commits, 110 pushes, 1 branch in 1 year 10 months
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