Alex Constantine is a customer-focused IT professional with nine years of hands-on experience merging technical troubleshooting and client support. A George Mason University Information Technology graduate, he has worked across retail, repair, and security environments—from maintaining high-end PCs at USA Esports to documenting security processes during an internship at Oak Ridge Institute for Science and Education. He excels at diagnosing hardware and software issues, onboarding customers to new technology, and streamlining clerical and technical workflows in small-business settings. Alex combines customer empathy with practical technical skills, routinely translating complex system details into clear guidance for nontechnical users. His background includes secure document handling and identifying process inefficiencies, signaling a knack for operational improvements beyond frontline support. Based in Oakton, VA, he brings reliability, curiosity, and a service-first mindset to roles that sit at the intersection of IT and customer experience.
9 years of coding experience
2 years of employment as a software developer
Bachelor's degree Information Technology, Bachelor's degree Information Technology at George Mason University
Advanced Diploma, Advanced Diploma at James Madison High School (Fairfax, VA)
Contributions:14 PRs, 79 pushes, 17 branches in 28 days
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Alex Constantine - Customer Service Representative