Summary
Alex Dobre is a Product & Innovation Lead based in Bucharest with 10 years of experience transforming customer care operations into intelligent, AI-powered service platforms. He blends hands-on Agile project management and application development with product strategy to deliver conversational AI, virtual assistants, and analytics solutions that improve customer experience and operational efficiency. A career rooted in large-scale customer service operations gives him a pragmatic lens for product discovery, piloting and go-to-market support, and he regularly translates frontline pain points into high-impact features. Known for driving cross-functional collaboration, he combines consultative client engagement with measurable delivery—on time, on scope, and on budget. An understated strength is his ability to coach and scale teams (from agent to supervisor level) while steering technical integrations that reduce churn and create customer advocates.
10 years of coding experience
Colegiul National "Nicolae Grigorescu"- Campina
POLITEHNICA București National University for Science and Technology
English, germana, Romanian, French