Summary
Alex Gidman is a UK-based Senior Support Analyst and Team Lead with six years' experience in healthcare IT, currently leading support at Streets Heaver Healthcare Computing. He progressed from Senior Support Analyst to team lead within the same organisation, demonstrating deep product and customer knowledge and an ability to scale support operations. Alex combines hands-on troubleshooting with people leadership, driving consistent service delivery in clinical settings where uptime and compliance matter. Colleagues rely on him for pragmatic incident resolution and mentoring newer engineers through complex technical and procedural challenges. Though not a prolific public open-source contributor, his sustained tenure at a single healthcare-focused employer suggests strong domain expertise and institutional impact.
6 years of coding experience
Branston Community Academy