Technical Support Specialist at EncaptureMD by Flexible Informatics
Richmond, Virginia, United States
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Summary
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Senior
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Top School
Alex Hapgood is a software engineer and technical support specialist with nine years of experience building and maintaining full-stack React/Node.js applications and AWS-based infrastructure (ECS, EC2, RDS, CodeDeploy). He has shipped features, led QA and E2E testing with Cypress, and regularly bridges product, stakeholders, and engineering to turn user feedback into robust improvements. Comfortable across frontend frameworks (Material UI, StyledComponents, React Router/Context) and GraphQL, Alex also brings hands-on ops experience that keeps deployments reliable in production. A lifelong tinkerer who built his first PC in 2007 and learned bash early, he pairs practical troubleshooting instincts with polished technical writing skills from a background supporting large enterprise systems. Based in Richmond, VA, he blends attention to operational detail with a user-focused approach to feature delivery.
9 years of coding experience
4 years of employment as a software developer
Bachelor's of Arts - English Professional Technical Business and Scientific Writing, Bachelor's of Arts - English Professional Technical Business and Scientific Writing at Virginia Tech
Woodberry Forest School
Associate of Science - AS Engineering, Associate of Science - AS Engineering at Piedmont Virginia Community College
Engineering Flex Full-Stack Development, Engineering Flex Full-Stack Development at Thinkful
Contributions:1 PR, 14 pushes, 2 branches in 3 years 7 months
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Alex Hapgood - Technical Support Specialist at EncaptureMD by Flexible Informatics