Summary
Alex Ma is a customer-focused senior manager in solutions engineering with 13 years of experience building and leading teams across DevOps, pre-sales, professional services, and customer success. Currently leading Solutions Engineering at Grafana Labs, he combines deep expertise in relational and NoSQL databases, observability and performance monitoring, automation, and big data to drive successful POCs and production readiness. He has a proven track record scaling field teams, mentoring engineers through certification programs, and creating repeatable frameworks for demos, benchmarks, and enablement. Known for turning operational lessons into tooling and processes—such as automated sizing and log-parsing utilities—he excels at bridging product, engineering, and sales to close complex deals. Based in Redwood City, he brings hands-on technical credibility from early systems and monitoring roles through strategic leadership at Couchbase, Alluxio, and Grafana.
13 years of coding experience
20 years of employment as a software developer
Unix Akido - Security through redirection, Unix Akido - Security through redirection at Blackhat
Bachelor of Science Computer information systems, Bachelor of Science Computer information systems at California State University, Chico