Alex Madon
Technical Account Manager at Hyland
Châtel-Guyon, Auvergne-Rhône-Alpes, France
Summary
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Senior🎓
Top SchoolAlex Madon is a Technical Account Manager with a deep 24+ year history designing, implementing and supporting complex internet-facing systems, now focused on customer success and technical account management at Hyland. He combines hands-on engineering—building N-tier web apps in Python, PHP and Java with PostgreSQL/MySQL/HBase backends—with expert operational knowledge of UNIX/Linux, internet protocols (HTTP, SMTP, DNS, IMAP) and authentication systems (LDAP, SAML, Kerberos). A proven leader in SaaS environments, he has managed and grown technical support teams and bridged customer needs with engineering through roles at Platform.sh and Alfresco. His background as a physicist with a PhD in theoretical plasma physics and postdoctoral research gives him a quantitative, research-driven approach to troubleshooting and system design. Comfortable across storage and file-server integrations (WebDAV, CIFS, NFS) and custom Fuse-based solutions, he excels at untangling complex integrations that span networking, security and application layers. Based in Châtel-Guyon, France, he brings a rare blend of academic rigor and decades of practical, frontline support experience.
8 years of coding experience
20 years of employment as a software developer
PhD, Theoretical Plasma Physics, PhD, Theoretical Plasma Physics at Aix-Marseille University
English, French, Spanish, Italian, German
Github Skills (17)
protocols8
vcenter8
platformsh8
wmi8
kerberos7
ntlm7
aix7
python7
documentation7
netconf5
network5
networking5
smb5
impacket2
dcom1
Programming languages (4)
Github contributions (5)
alexmadon/alexmadon.github.io
Sep 2017 - Jul 2022
my blog note
Contributions:6 PRs, 33 pushes, 2 branches in 4 years 10 months
my-blog
alexmadon/srtgenerator
Jan 2021 - Jun 2022
Contributions:1 PR, 2 pushes, 2 branches in 1 year 4 months
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