Alex Miheev
Head Of Technical Support at Ascensio System SIA (www.onlyoffice.com)
Latvia
Summary
🤩
Rockstar🎓
Top SchoolAlex Miheev is a seasoned technical support leader with over a decade of experience managing and scaling support operations across multimedia and enterprise productivity software. Currently Head of Technical Support at Ascensio System SIA (ONLYOFFICE) since 2015, he combines deep customer-facing troubleshooting expertise with team leadership to deliver reliable support for complex SaaS and on-premise deployments. Previously he led support for digital video and multimedia products at Online Media Technologies and served as a senior engineer at NCT, giving him a strong foundation in both low-level troubleshooting and process-driven escalation management. Based in Latvia, Alex is known for turning recurring incidents into lasting product and documentation improvements, reducing friction between engineering and customers. His career reflects a rare blend of technical depth, long-term operational ownership, and a linguistic education background that helps him communicate clearly across international teams.
10 years of coding experience
5 years of employment as a software developer
Linguistics University of Nizhny Novgorod (LUNN)
Github Skills (55)
editors10
xlsx10
libreoffice10
project-management10
odt10
document-management10
aggregator10
docker-image10
spreadsheet10
dms10
pdf10
openxml10
docx10
doc10
collaborative-editing10
Programming languages (7)
Github contributions (5)
ONLYOFFICE/docker-onlyoffice-nextcloud
Dec 2018 - Oct 2023
Contributions:1 push, 2 comments in 4 years 10 months
dockernextcloud
ONLYOFFICE/docker-onlyoffice-owncloud
Mar 2018 - Oct 2023
Contributions:1 push, 2 comments in 5 years 7 months
dockerowncloud
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