Summary
Alex Naud is a results-driven Director of Operations with 14 years of experience scaling customer success and operational systems across startups and hospitality. Currently leading operations at Alice POS, he has a proven track record creating dashboards, designing internal processes, and structuring customer-facing platforms to boost efficiency and retention. His background includes managing fast-growing success teams at Fanslab and hands-on operations and HR leadership in hotel expansion projects, giving him a rare blend of strategic oversight and frontline execution. An MBA from Université de Sherbrooke complements his practical experience and underpins his approach to change management and process optimization. A long-time traveler to over 50 countries, he brings strong cultural insight and adaptability that inform international management and creative problem solving. He also runs a vacation rental business, demonstrating entrepreneurial grit and continuous learning outside traditional corporate roles.
14 years of coding experience
Master of Business Administration - MBA, Mba, Master of Business Administration - MBA, Mba at Université de Sherbrooke
Bachelor of Business Administration - BBA, Business Administration and Management, General, Bachelor of Business Administration - BBA, Business Administration and Management, General at UQTR - Université du Québec à Trois-Rivières
English, Spanish, French