Summary
Alex Perrin is a Support Engineer with nine years of experience in storage and distributed systems, currently helping customers resolve issues across Elastic's product suite from his base in France. He built customer-facing diagnostic tooling and automation at Oracle that sped ticket resolution and exposed product bugs using call-home data, and has a strong scripting background in Python, Perl and shell for troubleshooting and automation. Alex has hands-on experience across enterprise storage, backup and SAN environments from roles at Oracle, Dell and GE, and a track record of creating internal tools and processes that reduce mean-time-to-repair. Comfortable in global, distributed teams, he pairs technical depth with practical product-facing empathy and has been recognized internally for innovation and team impact. An interesting detail: he started in backup administration and system engineering in the early 2000s, giving him long-term perspective on operational reliability and diagnostic design.
9 years of coding experience
8 years of employment as a software developer
Bachelor's degree, Bachelor's degree at University of Strasbourg
A Level / Bacalauréat, A Level / Bacalauréat at Lycée Mangin
English, French, German