Alex Strachan
Manager, Customer Support (UK EMEA) at Okta
Greater Cardiff Area United Kingdom
Summary
👤
Senior🎓
Top SchoolAlex Strachan is a seasoned technical support leader based in the Greater Cardiff Area with over two decades of hands-on experience and a decade in senior roles focused on bridging engineering and customer success. Currently Manager for UK EMEA Customer Support at Okta, he blends people leadership, performance coaching and KCS-driven support practices with deep technical troubleshooting honed as a Principal Customer Centric Engineer. Alex routinely owns P0 incident flows, reproduces and proposes code and SQL fixes, and mentors teams to resolve high-impact issues across follow-the-sun and swarm models. His background spans security, integration and enterprise content platforms, and he’s known for turning escalations into durable knowledge and tooling that reduce future incidents. Not obvious from the title: he started in mechanical production engineering and has long combined systems-level thinking with practical coding and on-call discipline to align support, renewals and engineering.
10 years of coding experience
24 years of employment as a software developer
HND, Mechanical Production Engineering, HND, Mechanical Production Engineering at University of Wales
Github Skills (13)
alfresco10
alfresco-share10
jmx7
document-management7
javafx7
ecm7
content-management5
cms5
search-engine5
ui-framework4
rest2
mobile2
rest-api2
Programming languages (2)
Github contributions (5)
Alfresco/jmxdump-analyzer
Jun 2017 - Oct 2019
The JMXDump Analyser Utility is a small, self-contained JavaFX application which allows you to open an Alfresco 'JMX dump file' and will split the content in manageable tabs allowing for more easily understanding the information. Highlighting the important stuff first and then breaking down the settings into the relevant topics, the utility makes JMX dumps much easier to read.
Contributions:14 commits, 11 pushes, 1 branch in 2 years 4 months
alfrescojavafxjmx
Alfresco/p6spy-checker
Aug 2017 - Aug 2017
Contributions:7 commits, 6 pushes, 1 branch in 3 days
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