Alex Vargas
Customer Support Representative
New York City Metropolitan Area United States
Summary
👤
Senior🎓
Top SchoolAlex Vargas is a customer-focused web developer and support professional with eight years of experience turning difficult technical and customer interactions into positive outcomes. Based in the New York City area, Alex combines hands-on full-stack training from General Assembly with multi-year frontline roles at Apple and Smartling to bridge product, support, and engineering perspectives. Known for a friendly, authentic style and curiosity, he pairs diagnostic rigor (hardware/software troubleshooting) with empathetic communication to improve user experience and NPS. He brings practical inventory and operational know-how from retail and logistics roles, which helps him coordinate cross-functional fixes and rollouts efficiently. Alex’s background suggests he thrives in roles that require both technical troubleshooting and high-touch customer engagement.
8 years of coding experience
3 years of employment as a software developer
Associate of Applied Science in Market Management and Sales, Market Management and Sales, Associate of Applied Science in Market Management and Sales, Market Management and Sales at CUNY New York City College of TechnologyCertificate of completion, Web Development, Certificate of completion, Web Development at General Assembly
English, SpanishGithub contributions (5)
VargasAlex/reactagram
Sep 2018 - Oct 2018
Contributions:20 pushes, 1 branch in 1 month
VargasAlex/wdi-fundamentals-memorygame
May 2018 - May 2018
Contributions:7 pushes, 1 branch in 9 days
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