Summary
Alex Zamiatin is an operator-relations and technical support professional with 11 years of experience helping fintech, blockchain, and SaaS companies scale reliable customer-facing systems. Combining hands-on troubleshooting of Kubernetes, Linux, REST APIs and blockchain nodes with a founder’s instinct from running ClientRetention and a clothing brand, he bridges product, engineering and customer success to reduce churn and accelerate onboarding. His background in clinical psychology gives him a rare edge in reading user behavior and designing empathetic, actionable support workflows. Comfortable authoring documentation, implementing multi-API integrations, and leading cross-functional projects, Alex has repeatedly turned complex technical incidents into repeatable processes. Based in Bangkok, he also codes in Django, Scrapy, JavaScript and PHP, pairing creative pursuits in music and design with pragmatic technical delivery.
11 years of coding experience
4 years of employment as a software developer
Bachelor's degree Clinical Psychology, Bachelor's degree Clinical Psychology at Novosibirsk State University (NSU)
Spanish, English, Russian