Summary
Alexander Costa is a Solutions Engineer with 11 years of hands-on, customer-facing technical experience focused on driving customer adoption and operational excellence in observability and cloud environments. He has progressed through roles at New Relic from support engineer to senior technical account manager, where he led enterprise account strategies, coached teams on observability principles, and delivered measurable improvements in system performance and customer retention. Now at JetBrains and contributing as a security researcher at Broken Oak Security, he blends practical cloud and monitoring expertise with an emerging focus on security research. Alexander's background includes hands-on migrations, agent integrations, and tooling work that solved compatibility challenges for legacy infrastructure—an indicator of his knack for pragmatic, creative solutions. Based in Gainesville, Florida, he pairs technical depth in agents, AWS, and observability with a talent for mentoring teams and turning complex requirements into actionable, customer-centric outcomes. Off the clock he keeps a light touch—his GitHub bio admits he’s "here for the snacks," hinting at a personable, team-friendly approach.
11 years of coding experience
8 years of employment as a software developer
Website Development & Design, Website Development & Design at Portland Community College
PHP - JS - Drupal, PHP - JS - Drupal at Epicodus
English