Alexander Kuś is a customer support specialist with 10 years of hands-on experience helping developers and DevOps teams get the most from CI/CD and SaaS products. He built and led support teams at Buddy, authored product documentation and marketing copy, and recently shifted into technical writing and support at Timebook, combining clear communication with deep product empathy. Comfortable working with developers and agile workflows, he has a proven track record of onboarding users, resolving high-pressure incidents, and translating technical concepts into user-friendly guidance. With an MA in Communication and a BA in English Philology, he brings a rare blend of storytelling, teaching instincts, and practical tooling knowledge that smooths the gap between engineering and customers.
10 years of coding experience
Bachelor of Arts (BA) Filologia angielska, Bachelor of Arts (BA) Filologia angielska at University of the National Education Commission, Krakow
Master of Arts (MA) Communication Journalism and Related Programs, Master of Arts (MA) Communication Journalism and Related Programs at Jagiellonian University
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