Alexander Lehnbom is a seasoned support leader with a decade of hands-on IT and customer-facing experience, currently managing Support at Shakepay in Calgary. He progressed rapidly through technical support roles to management, combining frontline troubleshooting with people leadership across fintech and enterprise environments. His background spans system administration, Linux, front-end web development with React, and AI fundamentals, giving him a unique ability to translate technical complexity into clear customer outcomes. Alexander has worked internationally, including roles in Sweden and Canada, and brings practical consulting experience from both healthcare and utilities sectors. He emphasizes continual learning—completing programs from Linköping University and IT-Högskolan—and pairs that with real-world escalation management and process improvement. Known for blending technical curiosity with calm, customer-first service, he often bridges gaps between engineering and support to drive faster, more empathetic resolutions.
10 years of coding experience
1 year of employment as a software developer
Elements of AI, Elements of AI at Linköpings universitet
Linux, Linux at Valla Folkhögskola
Programming, Programming at IT-Högskolan
Front End Development, Front End Development at Sundsgarden
Contributions:19 reviews, 31 PRs, 104 pushes in 1 year 2 months
node-graphworkflow-graphgraphworkflow
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