Alexandra Augustine
Senior Customer Success Manager, Public Sector at GitLab
Raleigh, North Carolina, United States
Summary
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Senior🎓
Top SchoolAlexandra Augustine is a Senior Customer Success Manager focused on the public sector who combines 11 years of hands-on software engineering with consultative customer success to drive platform adoption and measurable outcomes. She built and scaled API-driven enterprise systems and later applied that engineering rigor at GitHub to improve developer security workflows and product-led growth for Advanced Security features. Comfortable translating between technical teams and executives, she specializes in integration, DevSecOps adoption, and delivering practical guidance in regulated environments. Her background spans full-stack development (Python, Ruby, Java, JavaScript) and frameworks from Rails and Django to Spring Boot and React, enabling pragmatic solutions across diverse stacks. Notably, she has driven adoption through automation and data-driven experimentation—designing A/B tests and automations to unblock customer value. Based in Raleigh, NC, she pairs technical depth with mentorship and a track record of turning complexity into clarity.
11 years of coding experience
11 years of employment as a software developer
Bachelor of Science - Information Technology Management, Bachelor of Science - Information Technology Management at Western Governors UniversityAssociate's degree Web Technologies, Associate's degree Web Technologies at Wake Technical Community College
Github Skills (24)
github-issues10
github10
git-merge8
merge8
gitbook7
docsify7
python6
cve5
vulnerability4
sarif4
security4
scanning4
vulnerabilities3
codeql3
database3
Programming languages (6)
Github contributions (5)
AAugustine/simple-api
Feb 2020 - Oct 2021
A simple API for testing and demos, meant to be deployed on Google App Engine
Contributions:39 commits, 35 pushes, 1 branch in 1 year 8 months
AAugustine/chat-bots
May 2019 - Feb 2025
Contributions:5 pushes, 1 branch in 5 years 10 months
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