Alexandra-gabriela Mihai
Senior Technical Support Engineer at SonicWall
Brasov, Romania
Summary
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Senior🎓
Top SchoolAlexandra-gabriela Mihai is a Senior Technical Support Engineer with 8 years of hands-on experience in network security, firewall configuration, packet analysis, malware detection and VPN management, currently ensuring customer network integrity at SonicWall. She combines a strong academic foundation—a Master's in Cyber Security—and practical IT operations experience from roles in industrial network maintenance and L1 support to diagnose complex security issues and resolve service-impacting incidents. Known for curiosity, perfectionism and strong teamwork skills, she excels at translating technical diagnostics into clear guidance for customers in English. Based in Brașov, Romania, she brings a steady blend of analytical rigor and interpersonal ease that helps bridge technical troubleshooting and customer-facing problem resolution.
8 years of coding experience
1 year of employment as a software developer
Colegiul Național "Emil Racoviță" BrașovMaster's degree, Cyber Security, 8.75, Master's degree, Cyber Security, 8.75 at Transilvania University of Brasov
EnglishProgramming languages (2)
Github contributions (5)
RebecaN/ProjectAndroidApp
Nov 2019 - Feb 2020
Aplicatie Gatit
Contributions:15 commits, 15 pushes in 3 months
Mihai-Alexandra-Gabriela/Metal-website
May 2020 - Mar 2023
Contributions:19 pushes, 1 branch in 2 years 10 months
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