Alexandre Passant
Product Engineer at Intercom
Dublin, Dublin 1, Ireland
Summary
👤
Senior🎓
Top SchoolAlexandre Passant is a product engineer and entrepreneur with 18 years of experience building APIs, developer tools and data-driven web products from research labs to startup exits. Based in Dublin, he currently works on APIs and developer tooling at Intercom and contributes to Intercom’s open-source SDKs (notably adding customer search to both PHP and Ruby bindings). He previously co-founded and led technology at music-tech and consumer app startups, defining full-stack architectures on Google Cloud and launching commercial APIs. His background spans academic research and leadership in the Semantic Web—running a 15-person research unit, publishing widely, and supervising multiple PhD completions—so he blends rigorous research with product-focused engineering. Alexandre is comfortable switching between hands-on backend development, developer experience improvements, and early-stage company strategy, and he brings a rare combination of Web standards expertise and practical API implementation.
18 years of coding experience
14 years of employment as a software developer
Engineering Degree, Computer Science, Engineering Degree, Computer Science at Université Paris DauphinePh.D., Computer Science, Summa cum Laude, Ph.D., Computer Science, Summa cum Laude at Université Paris Sorbonne (Paris IV)
French, English
Github Skills (9)
intercom10
php10
api10
apidoc10
ruby10
testing9
unit-testing9
github-ci4
githubaction-workflow4
Programming languages (10)
Github contributions (5)
intercom/intercom-ruby
May 2017 - Aug 2019
Ruby bindings for the Intercom API
Role in this project:
Back-end Developer
Back-end DeveloperContributions:2 releases, 20 commits, 10 PRs in 2 years 2 months
Contributions summary:Alexandre primarily contributed to the Intercom Ruby bindings library. Their work focused on enhancing the API's functionality by adding support for Customer Search, updating version numbers, and addressing unit test issues. They modified core files like `lib/intercom/client.rb`, `lib/intercom/traits/api_resource.rb`, and `lib/intercom/version.rb`. Additionally, they worked on the `SearchCollectionProxy` and related tests, indicating work related to API functionality.
ruby
intercom/intercom-php
Nov 2017 - Jul 2019
PHP bindings for the Intercom API
Role in this project:Back-end Developer
Back-end DeveloperContributions:9 commits, 4 PRs, 20 pushes in 1 year 9 months
Contributions summary:Alexandre's contributions center on adding and modifying customer search functionality within the Intercom PHP bindings library. They implemented the `searchCustomers` method and integrated it within the `IntercomCustomers` class. Their work also involved updating and testing this feature, as well as refactoring variable names and resolving conflicts within the codebase. These changes are crucial for providing developers with a way to search Intercom customers via the PHP library.
php
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