Alfredo Gonzalez
Director, Product Management at Concentrix
Alpharetta, Georgia, United States
Summary
👤
Senior🎓
Top SchoolAlfredo Gonzalez is a seasoned product and technology leader with over two decades of experience in customer experience and contact center solutions, currently serving as Director of Product Management in Alpharetta. He has led product strategy and IT for global teams across vendors and service providers—spanning CCaaS, UCaaS and cloud services—consistently delivering operational improvements and scalable deployments. Known for clear communication, analytical rigor and calm leadership under pressure, he has a track record of negotiating favorable contracts and aligning multidisciplinary, international teams. Alfredo combines hands-on software experience (including front-end contributions to Laboratoria’s widely used curriculum) with senior product stewardship, bridging engineering and customer-facing operations. His background in both IT leadership and open-source contribution gives him a rare blend of technical fluency and commercial acumen that drives measurable CX outcomes.
10 years of coding experience
27 years of employment as a software developer
BACHELOR COMPUTER SCIENCE, BACHELOR COMPUTER SCIENCE at Saint Louis University
English, Spanish
Stackoverflow
128reputation
948kreached
7answers
1question
Github Skills (14)
javascript10
react10
web-development9
web-development-project9
ux-design9
css7
html7
json6
datetime6
nodejs6
php6
dictionary6
python6
database6
Programming languages (5)
Github contributions (5)
Laboratoria/curriculum
Nov 2021 - Jan 2023
El bootcamp de @Laboratoria es un programa de aprendizaje inmersivo de 6 meses enfocado en los perfiles de Web Developer y UX Designer.
Role in this project:
Front-end Developer
Front-end DeveloperContributions:9 releases, 226 reviews, 47 commits in 1 year 1 month
Contributions summary:Alfredo contributed significantly to the front-end development of the curriculum repository. Their work included updating UX-related learning objectives by adding icons, refactoring code, and translating text. They also updated dependencies and modified the build process by updating dependencies. The user further enhanced the application by adding descriptions for topics, creating thumbnails, and adding a 'show more/less' functionality.
front-end-developercssjavascriptdesignerlos
mfdebian/node
Jul 2024 - Apr 2025
Node.js JavaScript runtime ✨🐢🚀✨
Contributions:80 pushes, 29 branches in 9 months
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