Summary
Ali Demir is a solutions-focused technology leader with nine years of experience building and delivering cloud CRM and conversational commerce platforms, currently leading a team as Head of Solutions at Omni Factors. He combines deep Salesforce and Zendesk expertise with hands-on product experience as co-founder of Omni Messenger, bringing practical know-how in WhatsApp-enabled business productivity. Previously he helped scale Ritmus into Turkey’s fastest-growing Salesforce consultancy and has a track record of migrating, integrating, and automating complex workflows across industries. Trained as a mechatronics engineer, he blends systems thinking with curiosity-driven experimentation, often turning technical constraints into pragmatic solutions. Based in Istanbul, he focuses on measurable customer service transformation and operational readiness rather than flashy proofs of concept.
9 years of coding experience
8 years of employment as a software developer
High School Diploma, High School Diploma at TEV İnanç Türkeş Özel Lisesi
Bachelor of Science (B.Sc.), Bachelor of Science (B.Sc.) at Istanbul Teknik Üniversitesi
Bachelor of Science (B.Sc.), Bachelor of Science (B.Sc.) at University of Calabria
Case High School
English, Italian, Turkish