Ali Elshabrawy
Customer Service Specialist at Egypt Post
Egypt
Summary
👤
Senior🎓
Top SchoolAli Elshabrawy is a customer service specialist and certified trainer with over 10 years at Egypt Post and 22 years of direct customer-facing experience across postal, financial, and digital services. He combines deep frontline insight with formal MBA/MIS training and practical knowledge in information systems, database management, and data analytics to drive service quality and customer-centric improvements. As an in-house trainer (2014–2023) he shaped service development cycles and implementation mechanisms, helping embed best practices across outlets. His background in marketing and logistics adds commercial perspective to service design and rollout, while strong analytical, negotiation, and presentation skills enable persuasive stakeholder engagement. Also a backend developer with three years of software development experience, he bridges technical and operational teams to turn customer data into actionable quality and HR decision support. Colleagues describe him as a pragmatic facilitator who removes obstacles and delivers measurable service improvements.
10 years of coding experience
3 years of employment as a software developer
MBA, MIS, MBA, MIS at Alexandria UniversityCommerce & Business administration, post, Commerce & Business administration, post at Helwan University Cairo
English
Github Skills (44)
javascript10
graph-database10
datastore10
arangodb10
graphdb10
document-database10
query-language10
sql-like10
data-models10
database10
angular10
key-value9
postgresql9
nosql9
foundationdb9
Programming languages (4)
Github contributions (5)
ammar2Mo/Node.js-REST-API-with-MySql
Jun 2017 - May 2018
Contributions:5 commits, 6 pushes, 2 branches in 10 months
AmmarMohamed/NewsWeb
Jun 2015 - Dec 2016
Contributions:3 pushes, 1 branch in 1 year 6 months
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