Summary
Ali Jaradat is a Senior Technical Support Engineer with eight years of experience specializing in cloud technologies, automation, and system reliability across streaming and web platforms. Google Cloud Certified and proficient with AWS, Node.js, and observability tools like Dynatrace and CloudWatch, he has a track record of reducing manual work through custom automation and internal tooling. At MBC Group he led incident response for 24/7 streaming services, debugged complex payment and CDN integrations, and created an OpenAPI-backed documentation portal to streamline partner integrations. Comfortable working cross-functionally with PMO, developers, and QA, he translates operational insights into proactive stability improvements. Based in Irbid, Jordan, Ali combines hands-on full‑stack development experience from his freelance work with strong customer-facing support skills, and he often mentors new hires to raise team readiness.
8 years of coding experience
5 years of employment as a software developer
Bachelor's degree, Software Engineering, 70.7%, Bachelor's degree, Software Engineering, 70.7% at Jadara University