Summary
Alice R is a Sr. Staff Product Designer with 14 years of experience crafting user-centered products across enterprise and SMB markets, currently shaping platform and AI innovation at ServiceNow. She has led end-to-end design for high-impact initiatives—like Verizon’s Business Maker and Salesforce’s Sales Cloud Go—combining research, information architecture, and strategic vision to improve adoption and reduce churn. Comfortable shipping in constrained environments, she has driven major redesigns, migrated design systems, and mentored teams to tackle ambiguity while aligning design roadmaps with business goals. With advanced study in organizational systems and a background that spans sociology and biology, she brings a systems-thinking lens to design decisions and cross-functional collaboration. Off-hours she’s known online as Lachesis and brings an irreverent “trash enthusiast” streak that signals curiosity and a playful approach to problem solving.
14 years of coding experience
6 years of employment as a software developer
Master of Arts (M.A.) Sociology, Master of Arts (M.A.) Sociology at Sam Houston State University
Bachelor of Science - BS Biology, Bachelor of Science - BS Biology at University of Nevada-Las Vegas
User Experience and Interaction Design, User Experience and Interaction Design at Designlab
Doctor of Philosophy (PhD) Organizational Systems, Doctor of Philosophy (PhD) Organizational Systems at Saybrook University
Italian, hokkien chinese, Chinese, chao zhou chinese, English