Allan Costa
Customer Success Specialist at Workers.ai
Paraná, Brazil
Summary
👤
Senior🎓
Top SchoolAllan Costa is a Customer Success Specialist with 12 years of experience and over six years dedicated to customer-facing roles, the last five focused on people management and team leadership within fast-paced tech and fitness SaaS companies. He has a proven record of driving operational efficiency and customer satisfaction—improving SLA compliance from 51% to 90%, scaling ticket throughput 3x, and maintaining CSAT near 98%—through process design, OKRs, and cross-functional collaboration with product, marketing, and sales. Skilled in training, enablement, and performance metrics, Allan builds development plans and mentorship programs that turned whole teams into high-performing units and standardized commercial processes across clients. He blends hands-on crisis management and knowledge-base migrations with strategic planning, revenue-focused enablement, and account-based support for both SMB and enterprise segments. Based in Paraná, Brazil, Allan pairs a technical-commercial education background with a practical knack for converting support data into product and business improvements.
12 years of coding experience
Technical Course, Human resources, Technical Course, Human resources at Colégio Estadual Professor José GuimarãesTechnologist, Business Processes, Technologist, Business Processes at Unifaesp - Centro UniversitárioTechnologist, Commercial Management, Technologist, Commercial Management at ESIC Business & Marketing SchoolTechnologist, Marketing, Technologist, Marketing at UNINTER - Centro Universitário InternacionalTechnical Course, Administration, Technical Course, Administration at Colégio Estadual do ParanáPostgraduate Certificate, People & Business Management, Postgraduate Certificate, People & Business Management at Conquer Business School
English, Spanish, English, Portuguese
Github Skills (107)
cudnn10
caffe10
theory10
hierarchical-temporal-memory10
cuda10
intelligent10
append10
hierarchical10
temporal10
chainer10
chrome-extension10
dna-sequences10
cupy9
python9
gpu9
Programming languages (10)
Github contributions (5)
allanino/DNA
Sep 2013 - Apr 2015
Contributions:55 commits, 1 PR, 1 push in 1 year 7 months
pythondnadna-sequencesarbitrarypython-script
allanino/vicsek-model-simulation
Jan 2016 - May 2019
Contributions:6 commits, 5 pushes, 1 branch in 3 years 4 months
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