Allen Hernandez
Software Developer at The University of Texas at Austin
Austin, Texas, United States
Summary
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SeniorAllen Hernandez is a ServiceNow-focused software developer with 12 years of experience designing, integrating, and scaling IT service workflows across a large university environment. Based in Austin, he has led SDLC and sprint processes while owning multiple ServiceNow modules (ITSM, Change, CSM, MIM, HRSD) and deploying integrations with OpsGenie, PagerDuty, Microsoft Teams, and Twilio. He’s trained and onboarded hundreds of staff, built catalog customizations for portfolios of 30–50+ departments, and managed a knowledge base of over 1,000 public articles. Known for turning complex requirements into secure, automated ticketing and reporting solutions, he also created QA/KPI programs that halved business hours and raised customer satisfaction to 95%. Pragmatic and user-focused, Allen blends hands-on development with operational coaching to speed onboarding and reliably deliver production updates.
12 years of coding experience
Github Skills (76)
ui-components10
windows10
javascript10
react-components10
linux10
github-app10
ionic10
js10
angular10
postgresql-database10
probot10
vue10
angularjs10
pgadmin10
macos10
Programming languages (8)
Github contributions (5)
AllenSH12/react-table-select
Dec 2014 - Feb 2015
Contributions:38 commits, 2 PRs, 11 pushes in 1 month
reactselectabletable-componentrowsreact-table
AllenSH12/tictactoe
Jan 2015 - Jan 2015
Contributions:28 pushes, 2 branches in 1 day
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