Alvaro Torres
Contact Center Operations Specialist
Edinburg, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolAlvaro Torres is an AI-focused software engineer and contact center operations specialist with four years of experience building full-stack solutions that turn data into actionable insights. He blends hands-on Python and ML work (TensorFlow/Keras, scikit-learn) with JavaScript/TypeScript front-end expertise (React, Next.js) to automate reporting and anomaly detection for contact centers, cutting manual prep time and improving reporting accuracy. At Finance of America and PulseDesk he partnered with BI and data teams to accelerate executive reporting and deploy real-time dashboards, driving measurable efficiency gains. His startup background includes shipping an AI SaaS that auto-generates backend APIs from natural-language prompts, demonstrating a knack for tooling that speeds developer workflows. Based in Edinburg, TX, he pairs a practical customer-service mindset with a habit of reducing operational toil through automation and pragmatic ML.
4 years of coding experience
3 years of employment as a software developer
Associate of Science - AS Computer Science, Associate of Science - AS Computer Science at Full Sail University
Github Skills (39)
uptime10
server-monitoring10
server-monitor10
expressjs10
mui10
infrastructure10
mern10
styled-components9
api9
mongodb9
uptime-monitoring9
react8
cybersecurity8
javascript8
nodejs8
Programming languages (4)
Github contributions (5)
alvarotorrestx/bluewave-uptime
May 2024 - Sep 2024
BlueWave Uptime Monitor application
Contributions:26 pushes, 4 branches in 3 months
alvarotorrestx/DevConnect
Jun 2024 - Apr 2025
DevConnect is an open-source MERN stack project aimed at creating a specialized network for developers. This platform will enable developers to connect, blog, share knowledge, and stay updated on hiring opportunities.
Contributions:4 reviews, 49 PRs, 51 pushes in 9 months
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