Aman Arneja is a product and engineering leader with 15+ years of experience building observability, networking, security, and customer experience platforms at scale, most recently leading Agentic AI and compliance initiatives as Sr. Director of Engineering at Visa. At Microsoft he grew Azure customer experience observability from zero to 15K+ users and led teams of 20+ PMs to deliver data platforms handling 1500TB and 650K calls/day, while architecting AI integrations (LLMs/RAG) for real-time recommendations. He bootstrapped a community-based Azure support program that saved $120M+ annually and scaled chat support to a 4.8 CSAT, demonstrating a rare blend of product strategy, operational rigor, and cost-conscious execution. Known as a mentor and change agent, Aman couples deep customer empathy with technical fluency—often engaging directly with CISOs and strategic customers—to translate complex requirements into delightful, reliable products.
8 years of coding experience
18 years of employment as a software developer
BE, Information Technology, BE, Information Technology at Manipal Institute of Technology
High School, Science with Computers, High School, Science with Computers at Birla Vidya Niketan
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