Amanda Cavalcante
Network Engineer Technician III (Senior Service Desk Analyst) at BT Group
Budapest, Hungary
Summary
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Senior🎓
Top SchoolAmanda Cavalcante is a Network Engineer Technician III and Senior Service Desk Analyst with 11 years of experience blending network operations, ITIL-driven service delivery, and data automation. Based in Budapest, she has strong hands-on expertise with Cisco and Fortinet, SLA-driven incident management, and queue leadership while building practical tooling—VBA-driven ticket assigners, AI-prompted incident summaries, and Power BI dashboards—to improve team efficiency and stakeholder visibility. Her background in chemical engineering and industrial performance management informs a data-first, process-optimization mindset applied to both industrial reporting (SAP, Power BI) and network support. She has led knowledge transfer initiatives and onboarding documentation, and applied Lean Six Sigma methods to quantify and reduce losses in plant operations—an uncommon cross-domain strength that helps her translate complex technical problems into measurable outcomes.
11 years of coding experience
1 year of employment as a software developer
Bachelor's degree, Chemical Engineering, Bachelor's degree, Chemical Engineering at Universidade Federal de Alagoas (UFAL)Bachelor's degree, Chemical Engineering, Bachelor's degree, Chemical Engineering at Budapest University of Technology and EconomicsQuality Engineering, Quality Engineering at Faculdade Venda Nova do Imigrante – FAVENIBachelor's degree, Chemical Engineering, Bachelor's degree, Chemical Engineering at Universidade Federal de Alagoas
English, SpanishGithub contributions (2)
sergiocacique/cidade_social
Apr 2015 - May 2015
Contributions:5 commits, 2 pushes in 1 month
amandacs/fgv
Jan 2015 - Jan 2015
Contributions:1 branch in 1 day
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