Amay Singhal is a senior engineering manager in San Francisco with 15 years of engineering leadership and a decade of hands-on product delivery, currently leading services at Block for high-availability payments and appointments platforms used by millions. He has repeatedly scaled teams and systems—from bootstrapping data apps and a Customer Data Platform processing ~1B events/day to reducing p99 latency by 83% for Invoices—while driving cross-org migrations and multi-year platform initiatives. Known for operational rigor, he merged fragmented on-call rotations to cut interruptions ~72% and helped introduce AI-powered tooling that lifted support resolution to 90–95%. He mixes product intuition with technical depth, shipping features like ACH migrations, Zelle and Bitcoin payments, and prototyping a GenAI voice agent for lead qualification. A dedicated mentor, Amay has promoted numerous engineers and created an org-wide mentorship program, maintaining psychological safety through layoffs and high-pressure delivery. Outside work he’s a curious engineer, adventurous traveler and hardcore foodie—traits that surface in pragmatic, user-focused engineering decisions.
10 years of coding experience
11 years of employment as a software developer
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Master's Degree, Computer Science (Information Security), Master's Degree, Computer Science (Information Security) at Georgia Institute of Technology
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Amay Singhal - Senior Engineering Manager, Services at Block