Amber Kapoor
Tech Specialist at Rogers Communications
Old Toronto, Ontario, Canada
Summary
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Senior🎓
Top SchoolAmber Kapoor is a Toronto-based tech specialist with eight years of hands-on experience bridging desktop, mobile, and cross-platform system administration. She has driven measurable improvements in uptime, security, and support efficiency—delivering an 83% first-call resolution at Rogers and contributing to multi‑platform stability and vulnerability reductions at Viral Nation and Apple. Comfortable across Windows, macOS, iOS, Linux, Google Workspace, Intune and ABM, she pairs tactical troubleshooting with process improvements like knowledge-base documentation and inventory streamlining. Amber’s background in information technology and practical experience with zero-touch deployments and ticketing systems show she’s as focused on scalable ops as on resolving individual user issues. Less obvious: she blends customer-facing support excellence with backend administration skills, making her effective at both reducing incident recurrence and accelerating system rollouts.
8 years of coding experience
1 year of employment as a software developer
Post-Graduation Certificate, Information Technology, Post-Graduation Certificate, Information Technology at Lambton CollegeBachelor's degree, Information Technology, Bachelor's degree, Information Technology at Guru Nanak Dev University, AmritsarGithub contributions (5)
Amberkapoor/ChatApp
Feb 2018 - Dec 2022
Contributions:3 commits, 1 push, 1 branch in 4 years 10 months
Amberkapoor/Amberkapoor
Jun 2022 - Jan 2024
Contributions:21 pushes, 1 branch in 1 year 7 months
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