Summary
Amel Charai is a tech-savvy Technical Product Manager and former SRE Lead with a diverse 18-year background spanning product ownership, reliability engineering, automation, and QA across telecom and finance sectors. At TELUS she managed a portfolio of APIs and libraries, led a cross-organization refactor that cut page load times, and founded observability practices that standardized monitoring for 100+ applications. She combines hands-on engineering sensibilities—building test utilities and automations—with product craft, facilitating cross-disciplinary workshops to improve self-serve experiences while maintaining privacy and security compliance. Recently she transitioned to sustainable forestry, applying data-driven management and collaborative conservation planning as a forest owner in Old Toronto. Fluent in French and experienced in training and documentation, she brings a rare mix of technical depth, people leadership, and domain versatility that bridges engineering, product, and environmental stewardship. Her career shows a pattern of turning operational complexity into repeatable tools and practices that scale across teams.
8 years of coding experience
9 years of employment as a software developer
Master's degree, Financial Market Engineering, Master's degree, Financial Market Engineering at Ecole internationale des Sciences du Traitement de l'Information
Master's degree, Financial Management (corporate finance & accounting, financial market), Master's degree, Financial Management (corporate finance & accounting, financial market) at Grenoble Ecole de Management
Certificate, Awareness Training for Educators, Certificate, Awareness Training for Educators at Seneca College of Applied Arts and Technology
Certificate, Information Technology Connections, Certificate, Information Technology Connections at Acces Employment
Toronto Metropolitan University
French, English