Amit Kleiman
Technical Support Manager, EMEA, APJ & LATAM at DocuSign
Petah Tikva, Center District, Israel
Summary
👤
Senior🎓
Top SchoolAmit Kleiman is a seasoned technical support leader with two decades in SaaS and 14 years of hands-on experience at DocuSign, currently managing Technical Support across EMEA, APJ and LATAM. He excels at coaching distributed teams, driving measurable KPI improvements (CSAT, case closure) and steering change management while keeping attrition low. His background troubleshooting complex enterprise environments—from HSMs and PKCS#11 integrations to network, encryption and API issues—gives him rare depth for a people-focused manager. Amit routinely jumps into high-stakes escalations and customer calls, turning dissatisfied customers into advocates through technical clarity and process improvements. He also prioritizes career development, building on-job training and cross-team bridges to create visible growth paths for engineers. Based in Petah Tikva, he combines military-grade networking experience with a pragmatic management style informed by continuous learning (BA in Management underway).
14 years of coding experience
6 years of employment as a software developer
GED, Computer Systems Networking and Telecommunications, GED, Computer Systems Networking and Telecommunications at Amal A - Petah TikvaMCITP, Microsoft, MCITP, Microsoft at HackerUBachelor of Arts - BA, Management, Bachelor of Arts - BA, Management at The Open University of Israel
English, Hebrew
Github Skills (16)
trinitycore10
linux10
mmo10
azerothcore10
multiplayer10
subtitle9
metadata8
video-library8
mediainfo7
world-of-warcraft6
discord5
torrent5
mop5
emulation4
cpp3
Programming languages (3)
Github contributions (5)
Hlkz/Acore
Apr 2012 - Nov 2012
Contributions:4 commits in 6 months
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