Head Of Architecture And AI Innovation, Dist Engineer
Erie, Colorado, United States
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Summary
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Senior
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Top School
Amit Mishra is a seasoned engineering leader and distinguished architect with two decades of experience designing complex voice and digital platforms, now leading Architecture and AI Innovation at LivePerson. He combines deep hands-on expertise in Conversational and Voice AI, generative models, and cloud-native infrastructure (Docker, Kubernetes, GKE, Azure) with a track record of delivering contact-center and real-time analytics solutions at scale. Known for translating product and customer needs into pragmatic architectures, he drives adoption of AI Agents, LLM-based workflows, and modern DevOps practices across organizations. Amit’s background spans principal and senior engineering roles at Avaya and LivePerson, reflecting sustained impact on unified communications and contact-center-as-a-service domains. Based in Erie, Colorado, he brings both low-level systems experience (Go, Java, C) and platform-level vision, often surfacing non-obvious integrations between real-time voice processing and agent-to-agent AI orchestration.
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Amit Mishra - Head Of Architecture And AI Innovation, Dist Engineer