Summary
Amitava Maity is an experienced IT professional with 11 years of hands-on experience in systems monitoring, level-1 customer support, and alert management across 24x7 operations. He progressed from technical support and system analyst roles at firms like Accenture to senior remote support and console technician positions, developing strong troubleshooting, documentation, and transition skills. In 2020 he leveraged those operational strengths and client-facing communication to found Fashion Code, a proprietorship focused on women's apparel, where he applies efficiency and sales acumen to close deals and build customer relationships. Amitava is comfortable with infrastructure monitoring tools, CRM workflows and asset management systems, and he consistently emphasizes standardization and clear handovers. Based in Kolkata, he combines technical reliability with entrepreneurial initiative and a knack for adapting quickly to new challenges. An underrated strength is his ability to translate technical process improvements into tangible customer benefits, improving both uptime and user satisfaction.
11 years of coding experience
2 years of employment as a software developer
MCP, MCP at Microsoft
Vidyasagar University