Anand Shaw
Assistant Manager at Globiva
India
Summary
🤩
Rockstar🎓
Top SchoolAnand Shaw is a seasoned operations and managed services leader with 10 years of experience driving quality, customer service, and team performance across BPO and digital service organizations in India. Currently Assistant Manager - Managed Services at Innover Digital, he has progressed through roles at Tech Mahindra, Concentrix and IBM, blending frontline call center management with process improvement and Six Sigma training. Anand is skilled at calibrating client relationships, leading QA teams, and translating operational metrics into actionable improvements that simplify complex workflows. Known for a pragmatic, teach-first approach to capability building, he pairs commercial understanding from a Commerce background with hands-on coaching to raise service standards. An understated strength is his long track record of transitioning teams from reactive support to proactive, audit-ready operations.
11 years of coding experience
10 years of employment as a software developer
Bachelor of Commerce Accounting Honours, Bachelor of Commerce Accounting Honours at CUHigher Secondary Education Commerce Section, Higher Secondary Education Commerce Section at National High School
English, Hindi, Bengali
Github Skills (48)
lucene10
monitoring10
apache-pinot10
spark10
networking10
java10
bitset10
security10
kernel10
cpp10
ebpf9
observability9
robotics9
kubernetes9
apache-spark9
Programming languages (7)
Github contributions (5)
anandheritage/pinot
Jan 2024 - Aug 2025
Apache Pinot - A realtime distributed OLAP datastore
Contributions:1 PR, 48 pushes, 9 branches in 1 year 7 months
anandheritage/RoaringBitmap
Sep 2024 - Aug 2025
A better compressed bitset in Java: used by Apache Spark, Netflix Atlas, Apache Pinot, Tablesaw, and many others
Contributions:13 releases, 3 PRs, 33 pushes in 11 months
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