Anand Shaw
Assistant Manager - Managed Services at Innover Digital
India
Summary
🤩
Rockstar🎓
Top SchoolAnand Shaw is a seasoned operations and managed services leader with 10 years of experience driving quality, customer service, and team performance across BPO and digital service organizations in India. Currently Assistant Manager - Managed Services at Innover Digital, he has progressed through roles at Tech Mahindra, Concentrix and IBM, blending frontline call center management with process improvement and Six Sigma training. Anand is skilled at calibrating client relationships, leading QA teams, and translating operational metrics into actionable improvements that simplify complex workflows. Known for a pragmatic, teach-first approach to capability building, he pairs commercial understanding from a Commerce background with hands-on coaching to raise service standards. An understated strength is his long track record of transitioning teams from reactive support to proactive, audit-ready operations.
10 years of coding experience
10 years of employment as a software developer
Bachelor of Commerce, Accounting Honours, Bachelor of Commerce, Accounting Honours at CUHigher Secondary Education, Commerce Section, Higher Secondary Education, Commerce Section at National High School
English, Hindi, Bengali
Github Skills (38)
data-stream10
lucene10
spark-ml10
realtime10
apache10
datastore10
java10
bitset10
apache-flink9
spark9
apache-pinot9
pinot9
big-data9
olap9
druid8
Programming languages (4)
Github contributions (5)
anandheritage/pinot
Jan 2024 - Feb 2025
Contributions:1 PR, 32 pushes, 7 branches in 1 year
anandheritage/resume-latex
Apr 2018 - Dec 2018
Contributions:1 push, 1 branch in 8 months
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