Anastasia Zaitseva
Russian-English Speaking Costumer Support Agent at TaskUs
Thessaloniki, Macedonia and Thrace, Greece
Summary
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Senior🎓
Top SchoolAnastasia Zaitseva is a Russian-English speaking customer support professional and data analytics trainee with 13 years of experience in technical support, teaching, and multilingual customer-facing roles. Currently at TaskUs, she combines hands-on L1 technical troubleshooting experience from Rostelecom with strong language skills in English, Russian, German and French to resolve complex user issues and communicate clearly across teams. Her background as a math and logic teacher and language instructor demonstrates an ability to distill complex concepts into teachable steps and tailor explanations to diverse learners. Having completed Google Data Analytics coursework, she is bridging customer support with data-driven problem solving and service quality improvement. Based in Thessaloniki, Greece, she brings cross-cultural sensitivity and practical experience supporting mass-market internet and IPTV customers. Notably, her teaching and support roles reflect a rare blend of pedagogical patience and technical troubleshooting underpinned by formal language studies.
13 years of coding experience
Foreign Languages, Literatures, and Linguistics (English, German and French), Foreign Languages, Literatures, and Linguistics (English, German and French) at Petrozavodsk State University (PetrSU)Bachelor's degree, Russian language and literature, Russian as a Foreign language, Bachelor's degree, Russian language and literature, Russian as a Foreign language at Петрозаводский Государственный Университет (ПетрГУ)Secondary Special Education, Preschool Education Department, Preschool Education, Secondary Special Education, Preschool Education Department, Preschool Education at Petrozavodsk Pedagogical College
English, Greek, French, Russian
Github Skills (77)
reader10
scanner10
sdk10
mrz10
exceptions10
android-sdk10
android-library10
filter10
kotlin10
image10
plugin10
bugsnag10
scanning10
qr-code10
pdf-document9
Programming languages (5)
Github contributions (5)
anastasia-zaitsewa/GraphView
Apr 2014 - Jan 2015
Contributions:23 commits, 3 PRs, 3 pushes in 9 months
graph-viewgraph
anastasia-zaitsewa/NinePatchResizer
Mar 2013 - Apr 2013
Contributions:24 commits in 9 days
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