Andre Da Silva
Tech Lead Desenvolvedor Genesys at Wittel
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolAndre Da Silva is an experienced Contact Center developer specializing in Genesys and Twilio platforms, with a decade of hands-on practice designing routing strategies, IVR/URA, bots, and custom reporting for Engage and Cloud environments. Based in São Paulo, he blends backend development in Python and Node.js with middleware integration, Flex customizations and telephony hardware setup like AudioCodes. His background spans roles from monitoring and support to product consulting, giving him a pragmatic edge in troubleshooting complex production systems and translating business needs into operational flows. Known for clear knowledge-sharing and negotiation skills, he frequently collaborates across teams to deliver tailored reporting (MicroStrategy, Business Objects) and WDE customizations. He’s constantly learning—his GitHub bio says “learning new things every day”—which reflects in steady progression from support analyst to senior Genesys developer. Practical, customer-focused, and comfortable across both legacy and cloud contact center stacks, he excels at turning intricate telephony requirements into robust, measurable solutions.
10 years of coding experience
2 years of employment as a software developer
Bacharel e Licencatura em História História,Geografia, Bacharel e Licencatura em História História,Geografia at Centro Universitário Fundação Santo André
Github Skills (4)
genesys7
resource-manager5
python4
sip3
Programming languages (2)
Github contributions (5)
andrebury/separa_sip
Jun 2017 - Sep 2022
Script em python para separar pacotes SIP do log da aplicação Genesys Resource Manager
Contributions:1 release, 13 commits, 6 PRs in 5 years 3 months
genesyspythonresource-managersip
andrebury/frontend-ap
Apr 2020 - May 2021
Contributions:17 PRs, 47 pushes, 7 branches in 1 year 2 months
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