Andrea Lusuardi is a seasoned IT and service management professional with 13 years of experience combining hands-on systems and network engineering with strategic business analysis. Currently a Business Analyst at Gruppo AIMAG, he previously led a 40‑person chapter at Spindox delivering remote Service Desk and ITIL-aligned transformation for BPER, overseeing SLAs, KPIs and Power BI reporting. He blends technical depth—experience with Cisco/Huawei networking, Windows/Linux systems, VoIP and virtualization—with process design for Salesforce integrations, billing systems and ITSM tooling. Andrea has practical backend development contributions to the IBM/sarama Go library, improving async producer logic and TLS example configurations, showing he still codes on infrastructure projects. Known for turning operational data into interactive dashboards and automations with Power BI, Power Automate and Power Apps, he acts as a clear interface between users, vendors and developers. Based in Lombardy, he pairs pragmatic field experience with continual improvement mindset to streamline service delivery and compliance.
12 years of coding experience
perito tecnico in elettronica e telecomunicazioni, Electrical/Electronics Drafting and Electrical/Electronics CAD/CADD, perito tecnico in elettronica e telecomunicazioni, Electrical/Electronics Drafting and Electrical/Electronics CAD/CADD at Galileo Galilei di mirandola
perito tecnico in elettronica e telecomunicazioni, Computer Engineering, perito tecnico in elettronica e telecomunicazioni, Computer Engineering at Università degli Studi di Modena e Reggio Emilia
Contributions:6 commits, 1 PR, 15 comments in 13 days
Contributions summary:Andrea primarily contributed to the backend aspects of the `ibm/sarama` repository, a Go library for Apache Kafka. Their work involved significant changes in the `async_producer.go` file, which included implementing and modifying asynchronous producer logic. Additionally, they added client key, certificate, and CA file configurations to an example HTTP server, enhancing its TLS capabilities. Further contributions included reverting unwanted changes and correcting parameter names within the codebase.
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Andrea Lusuardi - Business Analyst at Gruppo AIMAG