Andrei Ghita
Supportability, Diagnostics, And Enablement Program Manager at Microsoft
South Oxfordshire, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolAndrei Ghita is a seasoned supportability and diagnostics leader with 17 years in customer and developer support and eight years of focused experience in technical roles at Microsoft. He currently manages Supportability, Diagnostics, and Enablement for Data & AI, driving self-help, automation and AI tools that have halved time-to-resolution and doubled deflected support volume year-over-year. Previously he led an 80-person EMEA cybersecurity support organization and built the Office 365 developer support business from the ground up, earning awards for quality and transformation. Andrei combines deep debugging and escalation expertise with strong business acumen and people management, enabling engineers to have greater impact while improving customer experience. He holds an MBA and a management certificate from The Open University and is known for turning operational data into actionable strategy and sprint-driven product development. Based in Reading, he brings a rare mix of hands-on technical troubleshooting and strategic program leadership across support and product teams.
8 years of coding experience
10 years of employment as a software developer
Master of Business Administration - MBA, Master of Business Administration - MBA at The Open UniversityBachelor's degree, Business Administration and Management, General, Bachelor's degree, Business Administration and Management, General at Universitatea „Hyperion” din București
English, French, Romanian
Stackoverflow
26reputation
382reached
1answer
0questions
Github Skills (15)
api8
microsoft-graph8
openxml8
powershell8
rest7
graph7
rest-api7
e-mail6
decoding6
gb23126
encoding6
java6
microsoft5
outlook5
addin2
Programming languages (5)
Github contributions (5)
andreighita/mapi-profile-toolkit
Jun 2018 - Dec 2019
Contributions:16 releases, 26 commits, 70 pushes in 1 year 6 months
andreighita/MAPIToolkit
Jan 2019 - Oct 2020
Contributions:1 release, 20 commits, 2 PRs in 1 year 9 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.