Andres Cisneros-munoz
Customer Support Specialist at Miter
Richardson, Texas, United States
Summary
👤
Senior🎓
Top SchoolAndres Cisneros-munoz is a Customer Support Specialist with a strong foundation in Computer Science and Data Analysis, bringing nine years of experience supporting customers across fast-paced startups and established SaaS teams. He combines technical skills in Python, SQL, Tableau and data visualization with hands-on support experience—building a Jira analytics ticket dashboard that cut response times 20% and maintaining a 500-page service manual to improve field operations. Comfortable in English and Spanish, Andres has consistently delivered high customer satisfaction (95%) while reducing resolution times through process improvements and knowledge-base authoring. His background in statistics and programming allows him to translate complex datasets into actionable insights for both technical and non-technical stakeholders, and he thrives under pressure where clear communication and pragmatic problem-solving matter most.
9 years of coding experience
Bachelor of Science - BS, Computer Science and Engineering, Bachelor of Science - BS, Computer Science and Engineering at Santa Clara UniversityData Analytics Career Track Certificate, Data Analysis, Data Analytics Career Track Certificate, Data Analysis at Springboard
Github Skills (11)
gaussian7
analytical6
electron5
checkpoint5
php4
chemistry4
python4
molecular-simulation4
computational-chemistry3
quantum-computing1
quantum-chemistry1
Programming languages (2)
Github contributions (5)
g-andres/LICHEM
Oct 2020 - Aug 2024
Contributions:10 pushes, 4 branches in 3 years 11 months
g-andres/dev-LICHEM
Sep 2020 - Jan 2022
Group development repo for LICHEM.
Contributions:1 review, 1 PR, 1 push in 1 year 4 months
php
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