Summary
Andrés Téllez is an experienced IT support technician with over 10 years delivering hardware and software support across national public-sector projects, currently supporting the Ministry of Justice at the Audiencia Nacional. He combines hands-on troubleshooting of desktops, laptops, printers and network access with administration of SCCM and Tivoli for remote deployments and inventory control. Andrés has led national hardware support coordination and driven large-scale migrations, notably Windows 7 to Windows 10 rollouts, including compatibility testing and incident escalation. Comfortable both onsite and remotely, he also virtualizes environments with VirtualBox and VMware and maintains courtroom and print-room infrastructure. His background in telecom electronics and certifications in ITIL and web design give him a pragmatic systems view that blends user-facing support with process-driven IT operations. Colleagues value his adaptability from working across many clients and his focus on delivering satisfactorily documented, repeatable solutions.
10 years of coding experience
FP II Grado Superior, Técnico especialista electrónica de telecomunicaciones., FP II Grado Superior, Técnico especialista electrónica de telecomunicaciones. at Instituto de Formación Profesional Alarnes
Certificado de profesionalidad Diseño y publicación de páginas Web., Diseño Web, Certificado de profesionalidad Diseño y publicación de páginas Web., Diseño Web at Centro de Nuevas Tecnologías Getafe
ITIL Foundation V3, ITIL, ITIL Foundation V3, ITIL at AXELOS
Certificado de profesionalidad confección y publicación de páginas Web, Confección y publicación de páginas Web., Certificado de profesionalidad confección y publicación de páginas Web, Confección y publicación de páginas Web. at Centro de formación en Tecnologías de la Información y las Comunicaciones Madrid-Sur
Spanish, English